Return & Refund Policy
At Econix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, please review our return and refund policy below:
1. Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be made within 30 days of the purchase date.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
3. Return Process
To initiate a return, please contact our customer service team at [insert email address] with your order number and reason for return. We will provide you with instructions on how to return your item.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Exchanges
If you need to exchange an item for the same product or a different size/color, please contact us at [insert email address]. Exchanges are subject to product availability.
6. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [insert email address] with photos of the damage or defect. We will arrange for a replacement or refund.
8. Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.